We hope you are happy with your purchase from HanVos.Art, however in the unfortunate event you are not satisified with your purchase, please find our return and cancellation policies below.

Cancellation policy

If you would like to cancel your order, please contact us using the contact form.

Custom art prints and print-to-order-gifts

Print-to-order gifts and custom art prints are bespoke, made-to-order goods. Under the Consumer Contracts Regulations these goods do not attract the same cancellation rights that typically apply to a distance contract.

If you change your mind prior to production starting and contact us to let us know, you will not be charged for your order. If you contact us to cancel your order after dispatch, a 50% fee of the cost of each returned item will be deducted from your refund.

Gifts and limited edition prints

You may cancel your order for gifts/ limited edition prints prior to dispatch or within 14 days of receiving your goods and receive a full refund. Please see the returns section below for information on how to return your order.

Returns policy

If you wish to return your purchase, or it is damaged in transit, please notify us within 14 working days of receiving your goods. You can contact us using the contact form.

Please contact us as above and we will either replace or fully refund your order.

Custom art prints (and print-to-order gifts)

As these are bespoke, made-to-order goods, a 50% fee of the cost of each returned item will be deducted from any refund. However, if an item is faulty or damaged when you receive it, you may return this for a replacement or a refund. You must notify of us of any fault or damage within 14 days of receipt.

Please contact us using the contact form and provide the following information:

• Name and delivery address on the order
• Order number
• A photo of the damage to or fault with the item and packaging

A replacement item or refund will be issued on return of the faulty item.

How to make a return

Email us using the contact form and let us know you wish to return your items. We will provide you with the correct returns address for your items.

Return items will only be accepted if they are in unused and original condition.

Please enclose the original delivery note to help us identify your order. We can only accept the return and refund opened items if they are faulty.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery.

Nothing in these conditions affects your statutory rights as a consumer.